Policies
-
Booking Policy:
Bookings are subject to availability. We recommend booking in advance to secure your preferred time.
Cancellation and Rescheduling Policy:
Clients must provide at least 24 hours notice to cancel or reschedule an appointment.
No shows will lose their deposit
If you need to make changes to your appointment please contact us ASAP
Late Arrival Policy:
Please arrive on time to your appointment
If you are more than 15 mins late to your appointment, you may need to reschedule the appointment.
Refund Policy:
No refunds will be given for completed services.
If you experience any issues with your lashes please contact us within 48 hours for a complimentary fix.
Payment:
A $20 non-refundable deposit is needed to secure your appointment.
Rest of payment is due at the end of the service.
We accept tap and go, or cash payments.
Promotion:
All promotions only apply to full sets (unless specified)
Only one promotion can be used during one appointment
-
Aftercare:
Proper aftercare is essential for maintaining your eyelash extensions
Aftercare instructions will be provided after your appointment
We are not responsible for any damage caused by improper aftercare
Health and Safety:
Please notify us in advance of any allergies, sensitivities or eye conditions.
Clients with active eye infections, irritations or recent eye surgery will not be eligible for any lash services until cleared by a medical professional.
-
Photography and Marketing:
By booking an appointment you consent to photos of your lashes being taken and potentially used for marketing purposes.
Please inform us before your appointment if you do not wish to be photographed.
Liability:
We are not responsible for any allergic reactions or sensitivities to products during the service.
A patch test is available upon request 24 hours before your appointment
FAQs
What are Eyelash Extensions?
Eyelash extensions are semi-permanent fibers that are individually applied to your natural lashes using a special adhesive. They enhance the length, fullness, and curl of your lashes for a natural or dramatic look.
How long do Eyelash Extensions last?
With proper care, lash extensions typically last 2–3 weeks before needing an infill. The exact timing depends on your natural lash growth cycle and aftercare
Will Lash Extensions damage by natural lashes?
No, when applied correctly and cared for properly, lash extensions should not damage your natural lashes. At Classic and Timeless Beauty, we prioritise lash health with safe, high-quality techniques.
How should I prepare for my lash appointment?
Arrive with clean, makeup-free eyes. Avoid using oil-based products around your eyes for 24 hours beforehand. If possible, come without caffeine—it helps you relax!
Can I swim or shower with lash extensions?
Yes! After the first 24 hours, they are water-resistant. Just avoid long exposure to steam or heat, which can weaken the adhesive.
How often do I need infills?
Every 2–3 weeks to keep them looking full and fresh, as your natural lashes shed.
Are lash extensions suitable for everyone?
Most people can enjoy lash extensions, but if you have extremely sensitive eyes or certain eye conditions, it’s best to consult with us first.